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Customer Services
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What you’ll do at Staples

As a Customer Service Advisor, you will be act as a brand ambassador who works proactively and reactively with customer contacts via a variety of media, including phone, email, webchat and social media. You will provide a first class customer service through a range of responsibilities including: 

  • Taking ownership for providing order placement, problem solving, quotations and complaints handling to all customer segments.
  • Building customer loyalty, and therefore lifetime value by using the 'sales through service' approach
  • Responding effectively and efficiently to requests from external and internal customers
  • Ensuring all contact with customers are logged, using correct systems for each contact type
  • Assisting customers in resolving a wide variety of operational queries
  • Communicating effectively with various departments, enabling all customer queries or problems to be resolved efficiently and effectively
  • Owns the complaint resolution process and follows through to closure with customer
  • Takes ownership of Customer queries/complaints and provide timely, relevant and appropriate solutions – avoiding unnecessary escalations.
  • Outbound call campaigns on product/service promotions as required
  • Work proactively with other business functions and third parties i.e. carriers, vendors in order to ensure seamless one stop service to customers


What you’ll bring to Staples...

  • Excellent customer service and rapport building skills.
  • Experience of working in a customer facing role, ideally in a contact centre environment  
  • A passion for providing an outstanding customer experience
  • Experience of working as part of a high performing team
  • Outstanding problem solving skills – shows flexibility and adaptability for the good of our customers
  • Able to deal effectively diffuse irate customers and provide solutions to all customers in order to improve customer satisfaction levels
  • Clear, concise and engaging communication style, both verbal and written
  • Excellent time management and prioritisation skills
  • Ability to work well under pressure and not compromise on quality.
  • Experience of working in a high activity, quality driven environment
  • Confident and timely decision maker when working within key processes.
  • Excellent computer skills and technology competence


  

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