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IT Infrastructure Support Engineer

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Technology IT/ICT
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Staples Solutions is the leading provider of workplace products, services, and solutions. In Staples we do much more than selling paper clips and pens. We are committed to making more happen for our customers and being the go-to solutions provider for products and services for their workspace needs. In January 2015 we opened the Global Competence Center in Gdansk, which provides Pricing, IT, Supply Chain, Finance & Master Data support for our organization in all of Europe. 
 
Whether you’re starting your career or looking for further development, we want to give you the tools to create your own story.

You will be responsible for: 

Installation, configuration and overal support of IT infrastructure, in terms of hardware, operating systems, network and voice connectivity.
Ongoing monitoring, analysis and improvement to the Windows, Linux, VMware and Storage infrastructure to reach agreed service levels.
Provide support and analysis for all systems troubleshooting participating on major incidents, service restoration and problem management.
On-Site and remote support of 5000+ users across all Staples Solutions office in 17+ European countries.
Coordinate work of 3rd parties.
Develop and maintain knowledge and skills and keep up-to-date with new processes, procedures and developments .
Share knowledge with other team members.
Build relationships with other Staples departments.

 

 We are looking for: 

Understanding of overall IT infrastructure
Working knowledge in one or more of technologies :
o Windows Desktop & server systems
o Linux server systems
o Office 365
o Veema backup
o Microsoft SCCM
o vSphere
A hands-on approach and an analytical mind
Ability to explain technical issues, to non-technical people (patience and determination to find and solve the problems)
Independent and self-motivated
Communicate well in both Polish and English both written and oral as part of the European infrastructure department
Familiar with ITIL 
Windows/Linux certification is a plus.
 

Why you should work at Staples?

Competitive salary
Multisport card, private health care and group insurance
Relax room in the office
Birthday gifts, Christmas vouchers, and integration events
Technical or managerial career path
Great location - modern office in Olivia Business Center
Opportunity to join our great football team
Ergonomic office equipment, e.g. standing desks
Flexible working hours and home office, if needed
Multinational work environment

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