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Job Purpose

 

The overall responsibility of IT Infrastructure Operations Specialist is to provide technical support to our internal clients and implement the Technology Strategy. The Specialist supports standardized end-user devices and systems with a focus on aligning IT services with business needs based upon an understanding of ITIL practices. Candidate should not only have strong technical skills but also excellent customer service, teamwork, communication and troubleshooting skills.

 

Responsibilities: 

  • Running daily IT infrastructure health checks.
  • Covering incident queue
  • Documenting support issues and all steps performed in ITSM ticketing tool.
  • Delivering and maintaining proper operation of IT infrastructure, in terms of hardware, network, and voice connectivity and printing solutions.
  • Supporting deployment and implementation of new products and solutions.
  • Diagnosing and resolving solution of end-user hardware/servers/network/voice technology related issues.
  • Liaising with third-level support groups when an additional support, advice is required.
  • Configuration and maintenance handhelds, maintain forklift terminals, label printers
  • Purchasing, configuration, and maintenance production desktops, laptops and printers.
  • Supporting, and advising during changes in warehouse, related to network or work place.
  • Maintenance local server infrastructure
  • Teaching users with IT-related tools
  • Building relationships with other Staples departments.

 

Competencies:

 

  • Understanding of overall IT infrastructure
  • Windows Desktop, Server
  • Office 365
  • Backup systems
  • Microsoft SCCM
  • Hardware Management
  • Software- and OS/Image Management
  • Copy- and Print Solutions
  • Client Security Solutions
  • Productivity- and Collaboration Tools
  • Data- and Document Management
  • Familiar with ITIL

 Key Interdependencies

 INTERNAL: Users, local business stakeholders, SCM representatives, infrastructure and  application owners, Project Managers

 EXTERNAL: Third Party IT vendors

 

Values

Customer Focus:

  •  Put our customers at the heart of everything we do
  • Set priorities and make decisions with our customers in mind.
  • Proactively address customer concerns and needs.
  • Serve our customers to deliver their goals and aspirations.

 

Ownership:

  • Take personal responsibility and pride in ownership
  • Clearly define mutual expectations.
  • Deliver on your promises.
  • Be accountable for your actions and say it like it is

 

Collaboration:

  • One team working together to achieve the best results
  • Leverage the support of your stakeholders to accomplish goals.
  • Create win-win relationships and solve conflicts constructively.
  • Treat people with respect and champion diversity.

 

 

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