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Supply Chain Continuous Improvement and Site Co-ordinator

Supply Chain
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 Job Purpose


To communicate, record and monitor all aspects relating to the continuous improvement program within the supply chain at Staples UK (known as “Continuous Staples Improvement – CSI”.)


To equip all supply chain colleagues with the necessary knowledge and skills to operate and adopt the CSI way of working, effectively. Ensuring education and communication to raise awareness of the relevant tools and control documentation. Clearly and widely communicating of the current status of each functional area and improvement topic and highlighting any achievements, blockages and overdue tasks.


To provide admin and coordination support to the Rockingham site, including but not limited to ordering/ ensuring supplies are at the correct levels and replenished, payroll/Health and Safety and Facilities admin support, cover support, reception cover, etc. 


Approximately 50% of time and effort should be allocated to CSI activity; with the balance of time being allocate to admin/ site coordination and ad-hoc projects.



Critical results

  • Maintenance of master backlog control documents, ensuring that results and benefits are recorded and kept up to date by across all functional areas
  • Using the principles of this program, work with management to help create a culture of empowerment
  • Promote buy-in of the CSI way of working  though positive engagement and interactions with all colleagues
  • Contributing to the smooth running of the site
  • Ensuring projects and tasks are completed on time and to budget (if applicable)



  • To work with the European Supply Chain continuous improvement leader to ensure that the controls are in place to ensure that we extract maximum value from the program, acting as the link between UK and EU in respect of all CSI communications.
  • Monitor functional activity boards to ensure they are relevant and contain up-to-date information and audit the quality and frequency of functional communications (“Stand-ups”).
  • Highlight any blockages or overdue tasks to management at the earliest opportunity.
  • Highlight and widely communicate any major successes or achievements at customer, task or employee level
  • Ensure each functional area has a strong pipeline of improvement topics
  • Arrange and schedule periodic meetings to review progress (and for ad-hoc reasons as required) and schedule periodic meetings with line manager and Head of Supply Chain to set priorities for improvement topics and to review benefits and control documents.
  • To embed CSI into the culture of the site and how we work. Thus making the program sustainable for the long term
  • To provide admin and coordination support to the Rockingham site, including but not limited to ordering/ ensuring supplies are at the correct levels and replenished, payroll/ Health and Safety and Facilities admin support, cover admin support, reception, etc. 
  • To lead and coordinate projects that support improvements for the customer, the business or colleagues.



Knowledge & experience

Education and Experience:

  • Minimum of 5 years warehouse operational experience
  • Minimum of 2 years’ admin, projects and /or supervision experience
  • A genuine belief and passion for continuous performance and personal experience of working with these principles
  • Experience of leading small to medium size operational projects or Admin / back office support experience



  • Structured and methodical approach
  • Excellent knowledge of MS Office
  • Strong (written and verbal) communication skills with the ability to influence others
  • Excellent presentation skills
  • Self-motivated; flexible; accountable, innovative and inclusive approach
  • Highly organised and proactive with excellent planning and prioritisation skills
  • Team player also comfortable working individually



Key Behaviours

  • Willing to challenge and question others in order to encourage a CSI way of working in a positive way
  • Recognizing that what was good enough today may not be good enough for tomorrow
  • To be accountable and empowered, and deliver results with ethics and integrity, whilst working in a team and on your own initiative
  • Create an environment where honest dialogue is encouraged and share ideas and concerns openly
  • To work as part of a team in ensuring Staples is a great place to work, and makes respect and appreciation as part of the team ethos
  • To help and support fellow colleagues in ensuring the most straightforward and effective way of working is adopted so as to give our customers the best possible experience
  • Ensures best practice is adopted and shared across the operation and a flexibility to work across all departments


Customer Focus:

  • Put our customers at the heart of everything we do
  • Set priorities and make decisions with our customers in mind.
  • Proactively address customer concerns and needs.
  • Serve our customers to deliver their goals and aspirations.



  • Take personal responsibility and pride in ownership
  • Clearly define mutual expectations.
  • Deliver on your promises.
  • Be accountable for your actions and say it like it is



  • One team working together to achieve the best results
  • Leverage the support of your stakeholders to accomplish goals.
  • Create win-win relationships and solve conflicts constructively.
  • Treat people with respect and champion diversity.













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