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Job Purpose

 

To manage and lead a team function in order to deliver the first class customer service in terms of quality, cost and lead time (on time in full shipment) and report results in a timely manner.

 

To ensure the team is fully competent in all warehouse activities and manage the team through any performance or conduct related issues promptly, in support of the Operations Manager.

 

Acts with professionalism and integrity at all times when dealing with colleagues, visitors and both internal and external customers to ensure company standards and customer expectations are met.

 

 

Critical results

  • Deliver 100% completion of all store or customer orders on a daily basis with minimal customer failures
  • Co-ordinate and support Key Operative and  Associate development plans to ensure the Distribution Centre has a multi-skilled, motivated and flexible workforce
  • Adheres to all Health & Safety Policies and Procedures to ensure a safe working environment for associates and visitors
  • Adheres to all Company Policies and Procedures as per the Company Handbook.
  • Effective communication, both verbal and written in the local language (English)

 

 

Responsibilities

 

      Delivering Excellence

  • Ensure self and team delivers exceptional customer service to both internal and external customers
  • Supports and coaches Key Operative and Associates and where possible gives feedback on general performance, either by informal chat or through planned 1-2-1 meetings
  • Personally responsible self and team to ensure targets are met and continually improves the performance of their area of work

 

 

      Health & Safety

  • Ensures all health and safety guidelines are followed as laid out by the Company’s Health and Safety Policies and Procedures, for the protection of self and colleagues whilst at work
  • Takes responsibility for the safety and wellbeing of associates
  • Acts at all times to ensure that the site practices are compliant with our central environmental commitments
  • Ensure that a score of xx% is achieved on the H&S Audit, by supporting the Operations Manager and takes responsibility for implementing any action plans
  • Carry out the duties of a Fire Marshall as directed by the H&S Officer

 

      Planning and Budgeting

  • Plans staff activity in line with projected volumes to optimise productivity and seek to reduce variable costs at every opportunity
  • Assists the Operations Manager planning Store/Customer Deliver workload to meet business needs
  • Responsible for the planning of the daily workload and the development, in line with the Site Strategy and Departmental Action Plans.
  • Takes Responsibility that the team retains the correct levels of support to complete tasks in ensuring that they an understanding of how their own performance, attendance, time management, quality and accuracy has an impact to the business and any financial implications associated

 

 

Managing People and Resources

  • Takes responsibility in following the company’s recruitment and selection process for warehouse associates
  • Participates in investigation; 2nd line disciplinary meetings; performance related issues including the development of a performance improvement plan; and any informal counselling, support and guidance which may be required
  • Organises and delivers the annual and mid-year appraisal process in line with guidelines
  • Plans and executes Team Briefs and open Forums to keep the team fully aware of performance
  • Conducts regular feedback conversations e.g. return to work interviews, performance improvement meetings, staff development meetings in line with appropriate policies and procedures

 

      Networking and Communicating

  • Communicates effectively with other departments and colleagues about any operational issues that may affect the customer and escalates as necessary
  • Keeps their Operations Manager informed of any operational issues and possible solutions
  • Participates in continuous improvement initiatives to ensure best practice processes are shared and rolled out across the DC 

 

      Supporting the Business

  • Maintains a high degree of knowledge of warehouse systems to support the team as a Team Leader
  • Regular feedback to Associates regarding internal/external issues to ensure solutions are put in place
  • Support, guide, train and feedback to associates to minimise warehouse related errors
  • Contributes towards operational initiatives and cross functional projects to increase productivity, drive down operational expenditure and ensure a reduction in error rates.  Nurturing ideas and working as a team.
  • Supports initiatives and projects and a participant in new business growth
  • Provides analytical support to the Operations Managers utilising daily/weekly results and reports of own department activity

 

Security

  • Adhere to the Company’s Security Policy and Search procedures at all times
  • Ensures that the DC is secure at all times and that processes are adhered to, to minimise stock losses
  • Ensure that a score of xx% is achieved on the Loss Prevention Audit and that all follow up actions are completed in a timely manner
  • To conduct Associate searches as required by the site management team

Knowledge & experience

Education and Experience:

  • Minimum of NVQ 3 in Warehousing and Distribution preferred or equivalent experience
  • Minimum of 12 months experience leading a team in warehouse operations
  • Minimum of 12 months experience with Warehouse Management Systems
  • Excellent knowledge of MS Office

 Skills

  • Excellent written and verbal communication skills in the local language
  • Self-motivated; flexible; accountable, innovative; inclusive and disciplined in approach
  • Attention to detail is a necessity

Key Behaviours

·       To be accountable and empowered, and deliver results with ethics and integrity, whilst working in a team and on your own initiative

·        Create an environment where honest dialogue is encouraged and share ideas and concerns openly

·        To work as part of a team in ensuring Staples is a great place to work, and makes respect and appreciation as part of the team ethos

·        To help and support fellow colleagues in ensuring the most simplest and effective way of working is achieved  in line with customer requirements

·        Ensures best practice is adopted and shared across the operation and a flexibility to work across all departments, to help deliver a first class service to our customers.

Key interdependencies

  • Internal departments within the Distribution Centre
  • AskHR / Training / Health and Safety / Loss Prevention Departments / Payroll Department and links to internal and external bodies for associate welfare
  • IT / Engineering / operations support to manage systems

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