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Customer Services
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Thanks for your interest in the Team Manager position. Unfortunately this position has been closed but you can search our 121 open jobs by clicking here.

What you'll bring to Staples...

  • Ideally minimum 2 years’ experience at Team Leader/supervisor level within a contact centre environment

  • Proven operational manager

  • Excellent communication, influencing and negotiating skills, both written and verbal

  • Confident, self-motivated and positive attitude  with a passion for service excellence

  •  A customer centric approach to business in all dealings with customers, peers, staff and suppliers.

  • A great trouble shooter, excellent problem solving capability.

  • Exceptional customer handling skills and experience, with strong commercial awareness

  • Ability to proactively give feedback and act on feedback given – champions a coaching culture

  • Excellent planning and organisational skills

  • Ability to work under pressure and prioritise, in a deadline driven environment

  • Confident user of Microsoft Office applications, excel, PowerPoint, word etc.

  • Strong team player, with a focus on continuous improvement, who embraces change

  • Role model Staples values at all times

  • English fluency—ability to read, write and speak English at a high proficiency level

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