Customer Services
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What you'll bring to Staples...

  • Ideally minimum 2 years’ experience at Team Leader/supervisor level within a contact centre environment

  • Proven operational manager

  • Excellent communication, influencing and negotiating skills, both written and verbal

  • Confident, self-motivated and positive attitude  with a passion for service excellence

  •  A customer centric approach to business in all dealings with customers, peers, staff and suppliers.

  • A great trouble shooter, excellent problem solving capability.

  • Exceptional customer handling skills and experience, with strong commercial awareness

  • Ability to proactively give feedback and act on feedback given – champions a coaching culture

  • Excellent planning and organisational skills

  • Ability to work under pressure and prioritise, in a deadline driven environment

  • Confident user of Microsoft Office applications, excel, PowerPoint, word etc.

  • Strong team player, with a focus on continuous improvement, who embraces change

  • Role model Staples values at all times

  • English fluency—ability to read, write and speak English at a high proficiency level

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